A study from TransForm called Ride Fearlessly: A Framework for Reimagining Transit Safety assesses how transit agencies can improve real and perceived public safety on trains and buses and in transit stations.
According to a story by Roger Rudick in Streetsblog San Francisco, “The study argues that systems across the country, from Philadelphia’s SEPTA to the Bay Area’s BART, should grow their “ambassador” programs. That means hiring people with crisis intervention skills to patrol the systems instead of flooding them with more police.”
The study also highlights enhanced service and frequency as a key way to avoid forcing riders to wait on dimly lit streets and at isolated stations. “Knowing when a bus or train is going to come allows riders to time their arrival at bus stops and stations, reducing the potential for incidents. Increasing transit frequency reduces wait times, similarly lowering the likelihood of harm.”